Terms And Conditions
THE HOUGHTON HOTEL SPA
Detailed description of goods and/or services
The Houghton Hotel Spa is a business in the Spa, Beauty and Wellness industry that specialises in massages, facials, hair and nail treatments.
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of booking confirmation email or sms. (e.g. booking number/booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by The Houghton Hotel Spa
is subject to availability. In cases of unavailability, The Houghton Hotel Spa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50 % administration fee of all bookings that are cancelled within 8 hours or less of the appointment time (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
The Houghton Hotel Spa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for The Houghton Hotel Spa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by The Houghton Hotel Spa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
The Houghton Hotel Spa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and The Houghton Hotel Spa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature
The Houghton Hotel Spa
Lloys Ellis Avenue
The Houghton Hotel Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by a Private company based in South Africa trading as The Houghton Hotel Spa and with registration number Reg: 2020/715230/07 and Tshegofatso Moseme (Director(s)/Member(s)/Owner(s)).
The Houghton Hotel Spa contact details
Company Physical Address: The Houghton Hotel Spa, Lloys Ellis Avenue, Houghton Estate, 2198
Telephone: 011 032 5555
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